1. Information We Collect

When you register for AuditIQ, we collect the following information:

• Account Information: Your name, store name, store code, email address, and phone number.
• Payment Information: Payment is processed securely through Razorpay, a PCI-DSS Level 1 certified payment gateway. We do not store your card number, CVV, or complete card details on our servers. We only receive a token and the last 4 digits of your card for reference.
• Usage Data: Information about how you use the software, including features accessed and session duration, to improve our service.
• Store Data: Stock data, invoice records, payment entries, and ledger information that you upload or enter into AuditIQ. This data is stored securely and is accessible only by you.

2. How We Use Your Information

• To provide and maintain the AuditIQ software service
• To process your subscription payments through Razorpay
• To send you important service notifications (subscription renewal, payment receipts)
• To respond to your support requests
• To improve the software based on usage patterns
• To comply with legal obligations

3. Data Storage and Security

Your account data is stored on Supabase's secure cloud infrastructure with industry-standard encryption. All data transmission occurs over HTTPS (SSL/TLS encryption). Your store's operational data (stock files, scan logs) is stored locally in your browser and is not transmitted to our servers unless you explicitly use cloud-sync features.

Financial records in the Payables module are stored securely with Row Level Security (RLS) — only you can access your own data. Our database enforces strict access controls preventing any cross-account data access.

4. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We share data only with:

• Razorpay: For payment processing. Subject to Razorpay's Privacy Policy.
• Supabase: Our database and authentication provider. Subject to Supabase's Privacy Policy.
• Legal authorities: If required by law or court order.

5. Cookies

AuditIQ uses essential cookies and browser localStorage to maintain your login session and store your preferences. We do not use advertising cookies or third-party tracking cookies. You can clear localStorage through your browser settings, but this will log you out of the application.

6. Data Retention

We retain your account data for as long as your subscription is active. If you cancel your subscription, your data is retained for 90 days and then permanently deleted. Financial ledger entries are retained as long as your account exists, as these constitute important financial records.

7. Your Rights

• Access: You can request a copy of all data we hold about you.
• Correction: You can request correction of inaccurate data by contacting us.
• Deletion: You can request deletion of your account and associated data.
• Portability: You can export your data from within the application at any time.

To exercise any of these rights, contact us at bioprismlifesciences@gmail.com or +91-8053331888.

8. Children's Privacy

AuditIQ is a business software product intended for adults operating franchise retail stores. We do not knowingly collect data from individuals under 18 years of age.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email. Continued use of AuditIQ after changes constitutes acceptance of the updated policy.

10. Contact Us

For privacy-related queries, contact us at:

• Email: bioprismlifesciences@gmail.com
• Phone: +91-8053331888
• Address: Bioprism Life Sciences, Karnal, Haryana – 132001, India

1. Acceptance of Terms

By accessing or using AuditIQ at auditiq.in, you agree to be bound by these Terms & Conditions and our Privacy Policy. If you do not agree to these terms, do not use our service.

2. Service Description

AuditIQ is a web-based Software-as-a-Service (SaaS) platform providing franchise retail store management tools including stock audit, delivery verification, payables management, and reorder planning. The service is provided by Bioprism Life Sciences, Karnal, Haryana, India.

3. Account Registration

• You must provide accurate and complete information during registration.
• You are responsible for maintaining the security of your account credentials.
• One account is permitted per franchise store location.
• You must be at least 18 years of age to register.
• You must be a legitimate business owner or authorised representative of a franchise store.

4. Subscription and Payment

• AuditIQ is offered on a monthly subscription basis with plans priced at ₹1,500/month (Advanced) and ₹2,000/month (Pro), exclusive of applicable GST.
• All new accounts receive a 7-day free trial period. A valid credit or debit card must be linked at signup.
• After the 7-day trial, your card will be automatically charged for the selected plan.
• Subscriptions auto-renew every 30 days unless cancelled before the renewal date.
• Payments are processed securely through Razorpay. By subscribing, you authorise us to charge your linked card on a recurring basis.
• If a payment fails, we will attempt to retry the charge. After multiple failed attempts, your account will be suspended until payment is resolved.
• All prices are in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.

5. Free Trial

• The 7-day free trial provides full access to your selected plan features.
• A valid payment method must be provided at signup to activate the free trial.
• You may cancel before the trial ends to avoid being charged.
• AuditIQ reserves the right to offer or withdraw free trials at its discretion.

6. Cancellation

• You may cancel your subscription at any time from your account settings.
• Upon cancellation, you will continue to have access to the service until the end of your current billing period.
• No refunds are provided for the remaining days of a billing period after cancellation.
• Your data will be retained for 90 days after cancellation, after which it will be permanently deleted.

7. Acceptable Use

You agree not to:

• Use AuditIQ for any unlawful purpose or in violation of any applicable laws.
• Share your account credentials with others outside your organisation.
• Attempt to reverse-engineer, copy, or reproduce the AuditIQ software.
• Use the service to store or transmit harmful, offensive, or illegal content.
• Attempt to gain unauthorised access to other users' data or our servers.

8. Intellectual Property

AuditIQ, including its software, design, features, and content, is the exclusive intellectual property of Bioprism Life Sciences. Your subscription grants you a non-exclusive, non-transferable licence to use the software for your own business operations. You may not copy, distribute, or create derivative works from AuditIQ.

9. Data and Privacy

Your use of AuditIQ is also governed by our Privacy Policy. You retain ownership of all data you upload to AuditIQ. By using our service, you grant us a limited licence to process your data solely for the purpose of providing the service.

10. Limitation of Liability

AuditIQ is provided "as is" without warranty of any kind. Bioprism Life Sciences shall not be liable for any indirect, incidental, or consequential damages arising from your use of the service. Our total liability to you shall not exceed the amount you paid in subscription fees in the 3 months preceding any claim.

11. Service Availability

We strive to maintain 99% uptime. However, we do not guarantee uninterrupted access to the service. We are not liable for any losses arising from service downtime, maintenance, or technical issues beyond our reasonable control.

12. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes via email with at least 14 days notice. Continued use after the effective date of changes constitutes acceptance.

13. Governing Law

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Karnal, Haryana, India.

14. Contact

• Email: bioprismlifesciences@gmail.com
• Phone: +91-8053331888
• Address: Bioprism Life Sciences, Karnal, Haryana – 132001, India

1. Free Trial Period

All new AuditIQ subscriptions include a 7-day free trial during which you have full access to all features of your selected plan at no charge. You will not be billed during this period.

If you cancel your subscription before the free trial ends, you will not be charged at all. No payment, no questions asked.

2. Subscription Charges

After the 7-day free trial period, your linked card will be automatically charged the monthly subscription fee:

• Advanced Plan: ₹1,500 per month
• Pro Plan: ₹2,000 per month

Charges are processed on the same date each month corresponding to your subscription start date.

3. Cancellation Policy

You may cancel your AuditIQ subscription at any time:

• Cancellation takes effect at the end of your current billing period.
• You will continue to have full access to AuditIQ until your billing period ends.
• No further charges will be made after cancellation.
• To cancel, go to Account Settings → Subscription → Cancel Subscription, or contact us at bioprismlifesciences@gmail.com.

4. Refund Policy

AuditIQ operates on a no-refund policy for subscription payments that have already been processed, with the following exceptions:

• Duplicate charges: If you were charged more than once for the same billing period, we will refund the duplicate charge within 5-7 business days.
• Charges after cancellation: If you were charged after successfully cancelling your subscription, we will refund that charge in full.
• Technical failure: If AuditIQ was completely inaccessible for more than 72 consecutive hours in a billing period due to issues on our end, we will provide a pro-rated credit for the downtime period.

5. How to Request a Refund

To request a refund under the eligible conditions above:

• Email us at bioprismlifesciences@gmail.com with subject line "Refund Request — [Your Store Name]"
• Include your registered email address, store name, and the reason for the refund request
• Attach your payment confirmation or transaction ID
• We will review and respond within 3 business days
• Approved refunds are processed within 5-7 business days to your original payment method

6. Auto-Renewal

AuditIQ subscriptions auto-renew monthly. You will receive an email reminder 3 days before each renewal. To avoid being charged for the next period, cancel at least 24 hours before your renewal date.

7. Failed Payments

If a scheduled payment fails:

• We will attempt to retry the payment over the following 9 days.
• Your account will remain active during this retry period.
• If all retry attempts fail, your subscription will be suspended until payment is resolved.
• To update your payment method, go to Account Settings → Subscription → Update Payment Method.

8. Contact for Billing Issues

• Email: bioprismlifesciences@gmail.com
• Phone / WhatsApp: +91-8053331888
• Hours: Monday – Saturday, 10 AM – 6 PM IST
• Address: Bioprism Life Sciences, Karnal, Haryana – 132001, India

Get in Touch

AuditIQ is developed and operated by Bioprism Life Sciences. We are here to help with any questions about the software, subscriptions, or technical support.

Business Information

• Business Name: Bioprism Life Sciences
• Product Name: AuditIQ
• Website: https://auditiq.in
• Country: India
• State: Haryana
• City: Karnal
• PIN Code: 132001

For Subscription and Billing Queries

For questions about your subscription, billing, refunds, or account management, email us at bioprismlifesciences@gmail.com with your registered store name and email address. We will respond within 3 business days.

For Technical Support

For technical issues, please WhatsApp us at +91-8053331888 with a description of the issue and your store name. Screenshots are helpful if the issue is visual.

For New Franchise Onboarding

If you are a Van Heusen or other franchise store owner interested in AuditIQ, call or WhatsApp us at +91-8053331888 for a personalised demo and onboarding assistance.